Terms of Service

1. Introduction and Acceptance

Welcome to Luminous Crest Legal Services. These Terms of Service ("Terms") govern your use of our website at luminous-crest.com and our legal services. By accessing our website or engaging our services, you agree to be bound by these Terms.

If you do not agree with any part of these Terms, you must not use our website or services.

2. About Luminous Crest Legal Services

Luminous Crest Legal Services is a legal practice authorised and regulated by the Solicitors Regulation Authority (SRA). Our practice is based in Manchester, United Kingdom, and we provide legal services to small businesses across the UK.

Contact Details:

• Address: 12-18 Whitgift Centre, Croydon CR9 1SN,, United Kingdom
• Phone: +44 161 228 7994
• Email: [email protected]

3. Website Use

3.1 Permitted Use

You may use our website for lawful purposes only. You agree not to use the website:

• In any way that violates UK law or regulation
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising
• To impersonate or attempt to impersonate the company or its employees
• To engage in any other conduct that restricts or inhibits use of the website

3.2 Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Luminous Crest Legal Services and is protected by UK and international copyright laws.

4. Legal Services

4.1 Scope of Services

We provide legal services to small businesses including:

• Business formation and structure advice
• Contract law and negotiation
• Regulatory compliance
• Intellectual property services

4.2 Client Engagement

Legal services are provided under separate client engagement letters that will specify:

• Scope of work
• Fees and payment terms
• Responsibilities of both parties
• Terms and conditions specific to the engagement

4.3 Professional Standards

Our services are provided in accordance with the SRA Standards and Regulations, including:

• SRA Principles
• SRA Code of Conduct for Solicitors
• SRA Accounts Rules

5. Fees and Payment

5.1 Fee Structure

Our fees are based on:

• Time spent on your matter
• Complexity of the work
• Value of the transaction
• Urgency of the matter

5.2 Payment Terms

Unless otherwise agreed:

• Invoices are payable within 30 days of issue
• We may require payment on account before commencing work
• Interest may be charged on overdue accounts
• We reserve the right to cease work if accounts remain unpaid

6. Confidentiality and Privacy

6.1 Client Confidentiality

We are bound by strict professional duties of confidentiality. We will not disclose confidential information about you or your business except:

• With your consent
• When required by law
• To prevent crime or protect public safety
• To our professional advisers under duty of confidentiality

6.2 Data Protection

Your personal data is processed in accordance with our Privacy Policy and UK data protection laws.

7. Limitation of Liability

7.1 Professional Indemnity

We maintain professional indemnity insurance in accordance with SRA requirements. Details are available upon request.

7.2 Limitation

Subject to statutory obligations, our liability to you is limited to:

• The amount recoverable under our professional indemnity insurance
• We exclude liability for consequential or indirect losses
• Nothing in these terms excludes liability for death or personal injury

8. Complaints Procedure

If you are unhappy with our service:

1. Contact us immediately to discuss your concerns
2. If unresolved, make a formal complaint in writing
3. We will investigate and respond within 8 weeks
4. If you remain dissatisfied, you may complain to the Legal Ombudsman

Legal Ombudsman:
Website: www.legalombudsman.org.uk
Phone: 0300 555 0333

9. Anti-Money Laundering

We are required to comply with anti-money laundering regulations. This means:

• We must verify your identity before acting for you
• We may need to verify the source of funds
• We may be required to report suspicious transactions
• We cannot accept cash payments over £500

10. Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including:

• Acts of God, natural disasters
• Government actions or regulations
• Strikes or labour disputes
• Technical failures or cyber attacks

11. Termination

11.1 Client Termination

You may terminate our services at any time by giving written notice. You will remain liable for:

• All work completed up to termination
• Any costs incurred on your behalf
• Returning all documents and materials

11.2 Our Termination

We may terminate our services with reasonable notice if:

• You fail to pay our fees
• A conflict of interest arises
• You fail to provide necessary instructions
• Continuing would breach professional obligations

12. Governing Law

These Terms are governed by English law and are subject to the exclusive jurisdiction of the English courts.

13. Changes to Terms

We may revise these Terms from time to time. Changes will be posted on our website with the updated date. Continued use of our website or services constitutes acceptance of the revised Terms.

14. Contact Information

If you have any questions about these Terms, please contact us: