Privacy Policy

1. Introduction

Luminous Crest Legal Services ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luminous-crest.com or use our legal services.

This policy complies with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Contact us through our website forms
• Subscribe to our newsletter
• Request legal services
• Communicate with us via email or phone

2.2 Types of Personal Data

• Name and contact details (email, phone, address)
• Business information
• Legal enquiry details
• Communication records
• Payment information (processed by third-party providers)

2.3 Automatically Collected Information

• IP address and location data
• Browser type and version
• Pages visited and time spent
• Referring website information
• Device information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing legal services and responding to enquiries
• Sending newsletters and marketing communications (with consent)
• Improving our website and services
• Complying with legal obligations
• Preventing fraud and ensuring security
• Analytics and website optimisation

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Consent: For newsletter subscriptions and marketing communications
• Contract: To provide legal services you have requested
• Legitimate Interest: For business operations, security, and website improvement
• Legal Obligation: To comply with regulatory requirements

5. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal data to third parties except in the following circumstances:

• With your explicit consent
• To trusted service providers who assist in our operations (under strict confidentiality agreements)
• When required by law or to protect our rights
• In connection with a business transfer or merger

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:

• Client files: 7 years after case closure (as per SRA requirements)
• Newsletter subscriptions: Until you unsubscribe
• Website analytics: 26 months
• Contact enquiries: 3 years

7. Your Rights

Under UK GDPR, you have the following rights:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent
• Right to lodge a complaint with the ICO

To exercise these rights, please contact us at [email protected]

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie usage, please refer to our Cookie Policy.

9. Security Measures

We implement appropriate technical and organisational measures to protect your personal data:

• SSL encryption for data transmission
• Regular security assessments
• Access controls and staff training
• Regular data backups
• Incident response procedures

10. International Transfers

We may transfer your personal data to countries outside the UK only when adequate safeguards are in place, such as:

• Adequacy decisions by the UK Government
• Standard contractual clauses
• Binding corporate rules

11. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal data from children under 18. If we become aware that we have collected such data, we will take steps to delete it promptly.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last updated" date
• Sending notification to newsletter subscribers for significant changes

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk